Privacy Policy

This Privacy Policy explains how The Luxury Holiday Company ("we," "us," "our") collects, uses, discloses, and safeguards personal information when individuals interact with our U.S.-based services, websites, mobile applications, and customer support channels (collectively, the “Services”).

We encourage you to read this Privacy Policy carefully and to revisit it regularly, as we may update it to reflect changes in our practices or in U.S. state or federal privacy laws.

1. Definitions

Personal Information: Information that uniquely identifies or can reasonably be linked to an individual.
Processing: Any operation performed on Personal Information, including collection, storage, use, disclosure, and deletion.
Controller: The Luxury Holiday Company, as the entity determining the purposes and means of Processing Personal Information.
Service Providers / Processors: Third parties who process Personal Information on our behalf.

2. Information We Collect

We may collect the following categories of Personal Information:

Personal & Demographic Details

Name
Date of birth and age range
Gender (optional)
Nationality

Contact Information

Email address
Mailing address
Phone number

Account & Preference Data

Login credentials
Consent and communication preferences

Payment & Transaction Data

Billing address
Payment method
Purchase history and travel itinerary details

Technical & Device Data

IP address
Device identifiers
Browsing activity and interactions with our Services
Cookies, tracking technologies, pixel tags, and analytics data

Location Information

City- or ZIP-level geolocation derived from your IP address
Sensitive Personal Information (where applicable and permitted)

We may collect limited Sensitive Personal Information such as dietary restrictions or accessibility needs when necessary to fulfil travel arrangements. We do not collect highly sensitive data unless voluntarily provided.

Children’s Data

Our Services are not intended for children under 13, and we do not knowingly collect their data. If discovered, we will delete it immediately.

3. How We Collect Personal Information

We collect data:

Directly from you, when you book travel, contact us, create an account, or subscribe to communications.
Automatically, via cookies, analytics tools, and site usage tracking.
From third parties, including travel providers, marketing partners, referral sources, and social platforms when you connect accounts.
Through customer support or phone calls, which may be recorded for quality purposes.

4. Purposes for Processing Personal Information

We use Personal Information to:

Provide, customize, and manage travel bookings
Deliver customer support
Improve our Services and website functionality
Conduct surveys and collect feedback
Send promotional or marketing communications (where permitted by law)
Perform analytics, security monitoring, fraud prevention, and compliance
Fulfil legal and contractual obligations

5. Disclosure of Personal Information

We may share Personal Information with:

Service Providers

Hotel partners, transportation providers, tour operators
IT and software vendors
Marketing and analytics partners

Business Partners

Companies providing bundled or related travel services

Legal & Regulatory Authorities

When required by law, subpoena, or government inquiries

Corporate Transactions

Personal Information may be transferred if we undergo a merger, acquisition, or business restructuring.

We do not allow service providers to use your data for their own purposes.

6. International Transfers

Because travel is global, your Personal Information may be transferred to service providers in other countries to fulfil your booking. We implement appropriate safeguards, including contractual protections, where required.

7. Data Security

We maintain technical, administrative, and physical safeguards designed to protect Personal Information. However, no internet-based system is fully secure, and transmission is at the user’s risk.

8. Data Accuracy

You may request corrections or updates to your stored information by contacting us (see Section 13 below).

9. Your Privacy Rights (U.S. Residents)

Depending on state law (e.g., California, Colorado, Virginia, Connecticut, Utah, etc.), you may have the right to:

Access the Personal Information we process about you
Request deletion of your Personal Information
Opt out of targeted advertising or data sales
Correct inaccurate information
Receive a portable copy of your data

We will respond to verified requests within the timeframe required by law.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California

Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know categories and specific pieces of Personal Information collected in the past 12 months
Right to request deletion
Right to opt-out of “sales” or “sharing” of personal data for cross context behavioral advertising
Right to non-discrimination for exercising your rights

We may use cookies that constitute “sharing” under California law. You can manage preferences via our Cookie Settings page.

You may also designate an authorized agent to submit requests on your behalf.

11. Data Retention

We retain Personal Information as long as necessary to:

Provide Services
Meet legal, accounting, or reporting obligations

When no longer needed, information is either deleted or anonymized.

12. Cookies & Tracking Technologies

We use cookies to:

Enable site functionality
Analyze traffic and usage patterns
Personalize your experience and offer relevant promotions

You can set your browser to refuse cookies, but this may affect the functionality of our website.

13. How to Contact Us

If you have questions or wish to submit a privacy request, you may reach us at:

The Luxury Holiday Company
7901 4th Street N,
Suite 300, St. Petersburg,
FL 33702,
USA

Email: [email protected]

Phone: xxxxxx

14. Changes to This Policy

We may update this policy periodically. We will post the updated version with the effective date at the top of this page.