We understand that you may be feeling uncertain about committing to a booking at the moment. Remember, our travel specialists are here to look after you, and you can be safe in the knowledge that all our holidays are ATOL or ABTA-protected. With the ever-changing travel advice from the FCDO (Foreign, Commonwealth & Development Office), our Flexibility Promise – available on all holidays booked by 31st March 2021 for travel up to 31st December 2021 – means you can book your next holiday with confidence.
We want to give you the peace of mind to book your next holiday, knowing you can change your plans if you have to. As the COVID-19 pandemic continues to affect travel, there may be instances where we’re unable to fulfil your holiday for the following reasons:
In these cases, provided it is within 14 days of departure, we will offer you the following options for your holiday:
With full ATOL and ABTA protection, award-winning service and expert advice from our destination specialists, you can enjoy complete peace of mind when you book with us.
At times like these, we know that flexibility is key. As such, you can rest assured that, should you need to change your plans or cancel your trip more than 14 days before departure, we’ll offer you the most flexible terms available to us from our suppliers – no caveats, no administration fees, no empty promises.
As no two holidays are the same, your travel specialist will let you know the terms and conditions specific to your trip at the time of booking.
Cancellation for a COVID-19 health reason
If you or a member of your party is unable to travel due to developing COVID-19 symptoms or having to self-isolate due to NHS Track and Trace, we will refund all recoverable costs. Appropriate written evidence will be required. Any non-refundable costs may be recovered via your travel insurance.