Our policy for your peace of mind

We want you to be able to look ahead to your time away with absolute confidence. Remember, our travel experts are here to look after you, and you can be safe in the knowledge that all our holidays are ATOL or ABTA-protected. Whether it's a cancelled flight or an unexpected change to your itinerary, we'll be on hand to deal with the situation on your behalf, ironing out any bumps in the road. 

If we're unable to fulfil your holiday

While many of us can now look forward to an overseas holiday this year, there may still be instances where we’re unable to fulfil your booking for the following reasons:

  • The Foreign Commonwealth & Development Office (FCDO) advises against travel to your destination
  • Your destination's international borders are closed
  • Your destination will not accept arrivals from the UK
  • Your destination has mandatory quarantine of more than 48 hours on arrival

In these cases, provided it is within seven days of departure, we will offer you the following options for your holiday:

  • Change your dates and/or destination of travel and all monies paid to us will be credited in full to your new holiday
  • A full refund of all monies paid to us within 14 days of us cancelling your holiday

If you decide to change your plans

Rest assured that, should you need to change your plans or cancel your trip more than seven days before departure, we’ll offer you the most flexible terms available to us from our suppliers.

As no two holidays are the same, your travel specialist will let you know the terms and conditions specific to your trip at the time of booking. For more information, read our full standard terms and conditions.

Get inspired

Below you'll find the latest holiday ideas from our specialists, from our top destinations to our latest inspiration and offers. Remember, we're on hand to help you plan. Don't hesitate to get in touch.